• All rates are inclusive of VAT at 20%.-• Postage and packaging is an additional cost and is subject to delivery method chosen. We offer first class UK post, Special delivery in the UK, airmail and international signed for.-• Next day delivery is only available for delivery to UK addresses. Orders placed Monday to Friday before 12 noon are scheduled to arrive the next day subject to Royal Mail terms and conditions which can be found here. Orders placed after 12 noon will not be processed until the following day. Orders placed on Saturday or Sunday will not be processed until the following Monday and are therefore scheduled to arrive the following Tuesday.-• All gift certificates are valid for 12 months from point of sale. Your Gift Voucher features a unique reference ID code and cannot be extended beyond the expiry date shown on the front of the voucher.-• Advance bookings are necessary for all experiences and reservations are subject to availability.-• Selected blackout dates apply for all experience and monetary vouchers during which they may not be redeemed. (New Year’s Eve from 28-31 December, Royal Ascot from 20-24 June, Wimbledon from 1-16 July). For more information, please contact Sofitel.LondonStJames@sofitel.com-• Weekdays on all SPA gift vouchers is defined as Monday, Tuesday, Wednesday and Thursday. Weekend on all SPA gift vouchers is defined as Friday, Saturday, and Sunday.-• All vouchers may only be redeemed once, may not be exchanged for cash, replaced if lost and are non-transferable. Once initially redeemed any outstanding amounts cannot be transferred to a future visit.-• Accommodation vouchers and overnight stay experiences may not be cancelled, transferred, rebooked for a different time or refunded once booking is confirmed. In case of a no-show, the voucher will become null & void.-• Certificate must be presented by the bearer on arrival at the relevant property. If not presented, an alternative method of payment will be required.-• Monetary vouchers must be redeemed at one time, no change or cash back will be given and no voucher for the difference will be issued. Monetary vouchers used for accommodation are only eligible for redemption against the Flexible rate.-• No photocopies will be accepted.-• Any changes to experiences will be advised at time of booking.-• Vouchers may not be redeemed within 72 hours of purchase.-• Voucher must be used by persons over 16 years of age only.-• Terms & Conditions are subject to change.
