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Your Safe Stay

"C’est chic to care"

During these uncertain times we have kept our guests in our hearts and our minds, working to elevate your experience as well as your safety.

We invite you to discover below a list of steps we are taking to keep our joie de vivre and service from the heart while maintaining the highest hygiene standards.

We would be delighted to answer any questions you might have. Please contact us at or by phone at +44 (0) 207 747 2200 for further details.

We look forward to saying Bonjour to you again.

Marie Paule Nowlis
General Manager


  • ALLSAFE Together

    The ALLSAFE program guarantees the implementation of the strictest cleaning standards and operational protocols in the world of hospitality. ALLSAFE standards are developed in collaboration with Bureau Veritas, the world’s leading hygiene and cleanliness inspection company, and audited by independent local expects Clifton. This expertise allows us to adapt to new requirements, today and tomorrow so that you can continue to fully enjoy your stay.

    Accor also announced an innovative strategic partnership with AXA, a global leader in insurance and assistance, to provide medical support to guests. Should you need to take advantage of this service while in the hotel please contact one of the team.

  • We take care of you even before your arrival

    In order to book safely and with more flexibility, our reservations policies have been updated for you. Book your stay now at a pre-paid rate and cancel up to three days before the arrival (terms and conditions apply). You can also benefit from a temporarily reduced rate of 5% VAT.

  • Arrive in style

    Upon your arrival, you will be greeted by our team a metre apart and with a covered smile. We invite all of our guests to do the same. Avoid the stress of the everyday and allow our dedicated concierge team to help you organise a car transfer which follows our strict hygiene protocols for your safety and peace of mind. Should you be traveling with your own car, please pre-book your Valet Parking needs one day prior to your arrival and our Doorman will assist you. Otherwise for parking, directions to the nearest Q Car park will be advised. Our partnering car parks apply matching protocols ensuring safety. Our front desk team can’t wait to say “Bonjour” to you again. They will contact you prior to your arrival to help you plan your journey with us and simplify your check-in. Upon arrival, your luggage will be sanitised before joining you in your room. Our team will be there to welcome you in the safety of our luxurious lobby. Sanitising stations and updated cleaning processes have joined our beautiful flower displays in all our public areas.

  • Safe is the new chic

    • Our high cleaning standards have also been adapted to comply with our certified ALLSAFE protocols. Back to back usage of rooms will be avoided. Our ventilation is unique to each room, ensuring 24/7 supply of fresh air. Our daily housekeeping and turndown service will be adapted to your needs.

    • To ensure a safe London experience, a sanitation kit containing individual-sized hydroalcoholic gel, disinfectant wipes, and masks will be available upon request.

  • Getting tested for Covid-19

    Introducing our Test and Rest package whereby guests can book an overnight stay together with a self-administered saliva-based highly accurate RT-qPCR Covid-19 test kit.

    With our HALO partnership, guests can use our testing couriers which run daily at 12pm and 8pm. We encourage guests to drop their tests in good time for the collections to avoid any delays. The 12pm service will endeavour to deliver results by 6pm and the 8pm service will endeavour to deliver results overnight before 5am.

  • Eat, drink, enjoy

    The highest hygiene standards are practiced in all our dining venues to ensure your safety. Seating areas are disinfected after each guest and social distancing is applied in all steps of your experience.

    Restaurant Wild Honey St James: We will continue to serve breakfast in the restaurant or in your room.

    St James Bar: We invite you to enjoy a drink or a meal anytime throughout the day.

    Rose Lounge: Afternoon tea has yet to return but our Rose Lounge will be there to welcome you for a relaxing tea or coffee.

    In-room dining: We continue to provide you an in-room dining experience from 7am until 22.30pm.

  • Treat yourself

    Sofitel Spa: We are monitoring government policies and will adapt the spa experience accordingly once it reopens in order to ensure relaxation of both body and mind.

    Fitness: Our Gym facilities promote social distancing and are regularly disinfected.

  • Meet again

    We implement social distancing in all our event spaces in order to maintain our safety level. We will ensure our new protocols are and will maintain our usual high level of service to make your event a success.

    Business events for up to 30 people can take place. This does include delegates having a meal the night before, lunch during or dinner afterwards together, as part of the business event. These meals would be served on tables of 6 or fewer.

    Private dining bookings of up to 30 can take place, separated into bubbles of up to 6 at each table and the tables must not mix.

    Wedding civil ceremonies for a maximum of 15 can take place.

    Hybrid events: Our AV company partner will assist you to deliver a wonderful experience for both in-person and virtual attendees.

    These government guidelines are subject to change; please contact the events team for further clarification.

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